Orders are picked up and returned to the Washee between 7:00am and 11:00pm. You can choose early morning or late evening orders – how you work is entirely up to you
To be a Courier you require the following:
- (1) Proof of employment authorization in the US.
- (2) Smartphone – iPhone (iOS 13 and above) or Android (7 and Above).
- (3) Mode of transportation e.g Bicycle, Bike, Car.
- (4) Be 18 years old or over with no criminal convictions.
To be a Courier you require the following:
- (1) Proof of employment authorization in the US.
- (2) Smartphone – iPhone or Android.
- (3) Mode of transportation e.g Bicycle, Bike, Car.
- (4) Be 18 years old or over with no criminal convictions.
Every Courier can take breaks whenever and however they want.
If you want to take a break from receiving new orders you can toggle off the “availability” button on the home screen.
It is important to note that active orders would still need to be fulfilled by the Washer.
Couriers are given a grace period which allows them to cancel their order 3 hours before the Washee’s laundry items are scheduled for pick-up.
Unfortunately, once the grace period has passed orders cannot be cancelled. See more on our terms of service.
Depending on your mode of transportation, we aim to assign orders that are closest to you (about 5 miles).
You also have the ability to set the maximum distance you are willing to travel . You do so by selecting “More” > “Settings” > “Pickup & Return”, then picking your maximum distance.
Washees and Washers are given the same grace period cancelling their order 3 hours before pick-up.
If the Washee cancels during this grace period, you would be assigned another order.
If the Washer cancels during the grace period, they would be replaced by another Washer.
When you receive new orders they appear on the “Pending Orders” Home screen page. You have to view that order before you can accept the order.
If orders are not accepted in time, they expire and are assigned to another Courier.
Here are a few recommendations when receiving or returning laundry items:
-Message Washee/Washer if there are any concerns
-If you are picking up an order, you are required to have hanging scales to measure the weight of “lot” items. “Lot” items are laundry items priced together as a bulk.
-Count the Laundry items upon receiving and returning them
-Make sure they approve receiving the items from you on the application
The Courier gets 75% whilst Wash@Home gets the remaining 25%.
You can contact Washee/Washer through the in-app messaging feature.
You can select “Chats” on the bottom Nav and then you can write the concerned message.
Your earnings accumulate for (7 days) before you are able to redeem the money from your wallet into your PayPal account or Bank Account.
Payments will be made at the end of each (7 days).
You need to have a Bank Account or a PayPal Personal \ Business Account (we recommend having a PayPal Account, You can create an account from the link below):
You can contact us 24 hours a day, 7 days a week.
Email: support@washathome.co
Phone: +1 (888) 564 – 7475
We value your feedback on how we can continue to improve our services.
You can reach the customer service team using the following info:
Email: support@washathome.co
Phone: +1 (888) 564 – 7475
Currently, we are active in (All the states in America)
The laundry services Washers could provide include the following:
(1) Wash & Dry
(2) Dry Cleaning
(3) Hang
(4) Fold
(5) Iron
(1) Download Wash@Home app from Apple or Google Play store.
(2) Load the app on your phone
(3) On the Signup screen , enter the required information and click the “Sign up” button to create your account.
You’ll be notified as soon as your profile is approved. Once we’ve verified your information, you can start receiving orders.
These are the 3 different types of users, all with different goals.
(1) Washee: User who needs to have their laundry done.
(2) Washer: User who does the Washee’s laundry.
(3) Courier: User who delivers laundry.
The Washee and Washer can deliver laundry items as well.
On the “Sign-In” page, you can select the “Forgot Password” link.
Any of the 3 Users (Washee, Washer and Courier) can switch to another user type within the app.
This can be done from the “more” section . On the “more” section, select “profile”, then “switch accounts” and press the “next” button.
In the mobile app, select “More” > “Profile” > “Profile Details”, make the desired changes to your username/email and then press the “next” button.
You can view your previous orders by doing the following steps :
(1) Go to the “more” section
(2) Click “order history”
(3) You can toggle between your “completed” and “deleted” Orders
(4) Select the order you want to view
We are able to provide you as much work as you can handle. This will depend on different factors such as your selected mode of transportation and the number of your current active orders.
Wash@Home is completely flexible to your needs — you can choose exactly when you want to work and how many orders you take in a day (within reason). The power is in your hands.
Wash@Home is an online marketplace where users can get their laundry done or earn money by doing laundry for others.
There are three types of users on the Wash@Home app:
(1) Washee: User who needs to have their laundry done.
(2) Washer: User who does the Washee’s laundry.
(3) Courier: User who delivers laundry.
The Wash@Home app is available to download from the Apple and Google Play stores.